Welcome to Tales of Joy! We are delighted to serve you and your beloved pets. This Shipping Policy outlines important details regarding our shipping procedures, rates, and timelines. By placing an order with Tales of Joy Pet Shop, you agree to the terms and conditions outlined in this policy.

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1. Shipping Methods and Carriers

We offer a variety of shipping methods to ensure that your orders reach you conveniently and efficiently. Our shipping carriers may include but are not limited to:

* Local courier services

* National Postal Services

* Reputable shipping companies

The specific shipping methods available to you may vary based on your location, the items in your order, and other relevant factors.

 

2. Shipping Rates

Shipping rates are determined based on several factors, including the weight of your order, the shipping destination, and the selected shipping method. During the checkout process, you will have the opportunity to review and select from the available shipping options along with their corresponding rates.

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3. Processing Time

Orders are typically processed within 2 to 3 business days from the date of purchase. Please note that processing times may vary depending on factors such as product availability, order volume, and seasonal fluctuations. Once your order has been processed, it will be prepared for shipment.

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4. Estimated Delivery Time

The estimated delivery time for your order depends on various factors, including the shipping method selected and the destination address. While we make every effort to ensure timely delivery, please understand that delivery times may vary due to circumstances beyond our control, such as weather conditions or unforeseen delays with the shipping carrier.

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5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking information to monitor the status of your shipment and receive updates on its whereabouts.

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6. International Shipping

International shipping rates, delivery times, and customs procedures may vary depending on the destination country. Please note that additional customs duties, taxes, or import fees may apply, and customers are responsible for any such charges.

 

7. Shipping Restrictions

Certain products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We reserve the right to refuse to ship any products to locations where such restrictions apply. Additionally, some products may not be eligible for international shipping due to legal restrictions or logistical limitations.

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8. Shipping Address Accuracy

It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held liable for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping information before finalizing your order.

 

9. Shipping Damage or Loss

In the unfortunate event that your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure that you receive a satisfactory resolution, which may include a replacement order or a refund, depending on the circumstances..

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10. Contact Us

If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our customer service team:

By email: loveatpetside@gmail.com 

By visiting this page on our website: “ Tales of Joy ”

By phone number: +91 7595936132

Our dedicated team is here to assist you and provide support throughout the shipping process.

Thank you for choosing Tales of Joy for all your pet care needs. We appreciate your trust and look forward to serving you!