Welcome to Tales of Joy! We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information. By accessing or using our website, mobile application, or any of our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

When you visit Tales of Joy or use our services, we may collect the following types of information:

 

1.1 Personal Information:

This may include your name, email address, phone number, address, payment information, and other similar information.

 

1.2 Transaction Information:

We may collect information about your purchases, including the products you buy, payment methods, and transaction history.

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1.3 Device Information:

We may collect information about the device you use to access our website or mobile application, including your IP address, browser type, operating system, and other technical details.

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1.4 Usage Information:

We may collect information about how you interact with our website or mobile application, such as the pages you visit, the features you use, and the actions you take.

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1.5 Location Information:

With your consent, we may collect information about your location using various technologies, such as GPS or Wi-Fi.

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2. How We Use Your Information

We may use the information we collect for the following purposes:

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2.1 Providing Products and Services:

To process your orders, fulfil your requests, and provide customer support.

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2.2 Improving Our Services:

To analyse usage patterns, identify trends, and enhance the functionality and performance of our website and mobile application.

 

2.3 Marketing and Communications:

To send you promotional offers, newsletters, and other marketing communications, unless you opt out of such communications.

 

2.4 Legal Compliance:

To comply with applicable laws, regulations, and legal processes, as well as to protect our rights, property, and safety.

 

3. Information Sharing

We may share your personal information with third parties under the following circumstances:

 

3.1 Service Providers:

We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping carriers, and IT service providers.

Business Partners: We may share your information with trusted business partners for marketing or promotional purposes, but only with your consent.

 

3.2 Legal Requirements:

We may disclose your information in response to legal requests, court orders, or other legal processes, or to establish, exercise, or defend legal claims.

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4. Your Choices

You have the following choices regarding your personal information:

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4.1 Opt-Out:

You may opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

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4.2 Access and Update:

You may access and update your personal information by logging into your account on our website or mobile application.

 

4.3 Delete:

You may request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

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5. Security Measures

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

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6. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

 

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by email or by posting a notice on our website or mobile application prior to the changes taking effect.

 

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

By email: loveatpetside@gmail.com 

By visiting this page on our website: “ Tales of Joy ”

By phone number: +91 7595936132

Thank you for choosing Tales of Joy!